The method of ticket pickup differs for each performance. For details, please contact the ticket vendor you bought the tickets from.
Ticket Pia Support Page
https://t.pia.jp/help/index.jsp
E-Plus Support Page
https://support-qa.eplus.jp/hc/ja
Lawson Ticket support page
Rakuten Ticket support page
Please note that we do not provide any assistance or support for receiving tickets purchased from NON-authorized resellers in Japan, such as Viagogo, StubHub, and any other third-party vendors.